Terms of Service for VertaHost

Last updated: May 15, 2025

1. Acceptance of Terms

By using the services provided by VertaHost ("we," "us," or "our"), accessible via https://vertahost.com (the "Site"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our services.

2. Changes to Terms

We may modify these Terms at any time. Changes take effect when posted on the Site. Your continued use of our services after modifications constitutes your acceptance of the revised Terms.

3. Definitions

• "Services": Hosting, domain registration, email, and related services provided by VertaHost.
• "Account": Your registered profile on our Site used to access Services.
• "Customer Content": All data, text, graphics, files, or other materials uploaded or transmitted by you using our Services.

4. Account Registration and Security

You must register for an Account to use certain Services. You agree to:

• Provide accurate, current, and complete information.
• Maintain and promptly update your Account information.
• Securely maintain your password and restrict access to your Account.

You are responsible for all activities that occur under your Account.

5. Free Hosting Plan

We offer a complimentary free hosting plan with limited resources and features. This plan is subject to all Terms herein. Free accounts are provided on an "as‑is" basis, with no service level agreement or guaranteed uptime. You may not resell the free plan, they are generally one per account, but more may be granted at our discretion.

6. Service Use and Restrictions

You agree to use our Services in compliance with all applicable laws and regulations. You may not use the Services to:

• Violate intellectual property or proprietary rights of others.
• Transmit harmful or malicious code (e.g., viruses, malware).
• Host or distribute illegal content, including child sexual abuse materials, extremist content, or materials facilitating illegal activity.

7. Payment and Billing

Fees for paid Services are described on our Site and may change from time to time. Payment is due in advance and non‑refundable unless otherwise stated. We may suspend or terminate Services for non‑payment.

8. Refund Policy

Unless otherwise specified, all fees are non‑refundable. We reserve the right to provide prorated refunds at our discretion.

9. Basic Web Host Abuse Terms

VertaHost does not tolerate any form of abuse, including spam, harassment, hate speech, or other malicious activity.

9.1 Prohibited Activities

The following activities, without limitation, are strictly prohibited on our network:

• Spam: Sending unsolicited bulk email or messages.
• Harassment or Hate Speech: Content targeting individuals or groups with threats, intimidation, or hateful language.
• Hacking & Intrusion: Unauthorized access, scanning, or probing of networks or systems.
• Phishing & Fraud: Attempting to collect sensitive personal information by misrepresentation.
• Malware Distribution: Hosting or distributing software that harms or exploits devices or networks.
• Copyright Infringement: Hosting or facilitating unauthorized sharing of copyrighted materials.

9.2 Reporting Abuse

If you become aware of any abuse of our Services, please report it to our Abuse Team at [email protected] with the following details:

• Description of the abuse or violation.
• Relevant URLs, IP addresses, or headers.
• Date and time of occurrence.

9.3 Abuse Investigation and Enforcement

Upon receiving a valid abuse report, we will investigate promptly. We may:

• Suspend or terminate the offending Account.
• Remove or disable access to abusive content.
• Cooperate with law enforcement as required.

10. Intellectual Property

All content on the Site, including trademarks, logos, and text, is the property of VertaHost or its licensors. You may not use, reproduce, or modify our intellectual property without prior written consent.

11. DMCA Notice

We comply with the Digital Millennium Copyright Act (DMCA). To submit a takedown notice, please provide the following in writing:

• Your contact information.
• Identification of the copyrighted work.
• Identification of the infringing material.
• A statement of good faith belief.
• A signed statement under penalty of perjury.

Send notices to [email protected]

12. Termination

We may terminate or suspend your access to Services at any time, for any reason or no reason, without notice or liability. You may terminate your Account by contacting support, subject to any outstanding fees.

13. Backups

Backups of Customer Content are provided at our discretion and are not guaranteed. It is your responsibility to maintain your own backups of all data.

14. Disclaimers

Our Services are provided "as is" and "as available." We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non‑infringement.

15. Limitation of Liability

To the maximum extent permitted by law, VertaHost and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the Services.

16. Indemnification

You agree to indemnify, defend, and hold harmless VertaHost from and against any claims, liabilities, damages, and expenses arising from your use of the Services or violation of these Terms.

17. Governing Law

These Terms are governed by the laws of the State of Michigan, USA, without regard to conflict of laws principles.

18. Contact Us

If you have any questions or concerns about these Terms, please contact us at [email protected].